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Category: Notary News and Advice

How to Conduct a Signing with an Impolite Customer

The hope and goal for any signing is a smooth transaction and a likeable signer. We all love these types of signings and cross our fingers for this kind of outcome every time.

But…. this is not always the case.

This article will address how to handle a rude or impolite signer properly and professionally.

First and Foremost, Stay Calm.

Keep in mind that they are more than likely not even upset with you as the notary and more with the situation. Real estate transactions can be a long and tedious process that can take anywhere from a few weeks to almost a year depending on the signer’s circumstances.

They are having to deal with multiple people from the lender to title all the way down to you, the notary. It is easily frustrating, and the smallest thing could be a trigger for impolite behavior.

Empathize with your signers.

We all want to feel heard, and our problems validated. A little empathy goes a long way to diffusing an upset client or atmosphere. You understand their position and why this is frustrating, lets find a solution or explanation for the problem.

Dealing with an impolite signer

Loop in Title or the Lender.

Often, the signer is upset over incorrect information or figures on their docs. Docs they have been negotiating and working with their LO on for months! Incorrect numbers when they finally see the light at the end of the tunnel can lead to a quick decline in the signer’s demeanor.

Offer to let them speak to their LO or title contact so any questions or incorrect information can be resolved quickly. Providing solutions to their problems and contacting the correct individual quickly goes a long way in decreasing tension at the signing table.

Do not force yourself to stay in a potentially dangerous environment.

An upset or rude customer comes in a variety of levels. While most can be diffused and the signing put back on track, there will be those few who are unwilling to work with you. Your safety should always come first, meaning if a situation continues to escalate and your attempts to help them or find a solution have not produced the desired result, excuse yourself and offer to reschedule at a later date. Contact title or the signing company who contracted you to explain the situation so they can address the signer directly.

These kinds of situations can be unpleasant, and they are never the types of signings we want at the end of the day. However, by using the above tips and trying to keep in mind their side of the story, practically any situation can be resolved where everyone leaves the table with a smile.

Sunshine Signing Service

Your Nationwide Notary Signing Service

Increase your efficiency and bottom line with Sunshine’s Mobile Notary Services and Online Notary Services. Sunshine is always there when you need us.

Or Call us at (727) 817-0000

Tips and Tricks for Staying Safe on a Mobile Signing

What are two factors that we all share in our job as a mobile notary?

Travel and meeting New People

While these two things are par for the course for all notaries, our goal in this post is to provide a few tips and tricks to help you stay safe on the road and encountering new people in their home.

There is always a risk in going to a new location, but in following these few steps we are hoping to provide you with the tools and knowledge needed to keep you safe during your signings.

  1. If you are able, always let someone know where your assignment is taking place and the general time it will take you to return
  2. Make sure your phone is charged so you have the ability to contact someone in an emergency
  3. We know this line of work can mean back-to-back signings with minimal opportunities to go home, so bring a mobile phone charger with you just in case
  4. Share minimal details of your schedule with anyone you do not fully trust or know
  5. All though a great concern for safety, we know it is frowned upon to keep your phone in Ring mode vs Silent or Vibration mode. We suggest one of the latter, only so you can make a quick emergency call if needed.
  6. Make sure your car has routine maintenance to reduce possible breaks downs
  7. Invest in a reliable GPS system or app for your smartphone so you are limiting the risk of getting lost
  8. Make sure you are calling the signer to confirm- introduce yourself by full name, include a description of your car. This ensures the signer knows who and what to expect upon your arrival to location and decrease any potentially hostile encounters since you’re a stranger coming to their home
  9. There is always the potential for a client to get upset. Handling the situation calmly and offering them the option to reach out to their title contact, or us, can go a long way in diffusing the tension and regaining control of the signing. Keep the contact on the phone till the signer is calm and a resolution or decision has been reached.
  10. Your safety is priority number one, never keep yourself in a potentially dangerous or uncomfortable situation for a signing
Tips and Tricks for Staying Safe on a Mobile Signing

Setting the Stage

While these few points do not cover all the potential situations you may encounter on the job, they lay a foundation for risk prevention and increase your awareness of possible situations to prepare for.

Sunshine has always put the safety and well being of our notaries first and we encourage all notaries to contact us with any potential safety issues or concerns so we can be another added safety measure.

Sunshine Signing Service

Your Nationwide Notary Signing Service

Increase your efficiency and bottom line with Sunshine’s Mobile Notary Services and Online Notary Services. Sunshine is always there when you need us.

Or Call us at (727) 817-0000

Why are Notaries so Important in Today’s Legal System?

While we have all undoubtedly heard about notary work at one point or another, what really makes a
notary so vital for a legal transaction to take place?

The role and responsibilities of a notary have evolved over the years since their origin, which can
be traced back to ancient Egypt. Back then, the main tasks performed by a notary were transcribing and recording public and legal proceedings. And while these duties have changed over time, the role a
notary serves are no less significant in today’s day and age.

The primary service offered by a notary is acting as an unbiased third-party witness to legal
transactions. By validating a signer’s identity and the documents being signed, they are offering a layer
of protection that would not be available otherwise.

Let’s be honest, fraud is a very real concern in our current society and the role played by our
notaries is a significant deterrent. They are also valuable in preventing contract disputes and possible
litigation, as all signers would have to be present and acknowledge the documents being signed in front of a notary.

Notaries in Today's Legal System

Remember, having a document notarized makes it legally binding and holds all signing parties accountable for any terms or transactions listed in the document, so long as they were verified and credentialed by a notary.

So, while hiring a notary may seem like an unnecessary step in an already long process for a
signer, they are obtaining a layer of safety and credibility that will ensure a smooth transaction for all
parties involved.

Sunshine Signing Service

Your Nationwide Notary Signing Service

Increase your efficiency and bottom line with Sunshine’s Mobile Notary Services and Online Notary Services. Sunshine is always there when you need us.

Or Call us at (727) 817-0000

Notarizing Someone’s Blood

We’ve seen some strange individual signings, but our tales of the bizarre has a new story. One of which a notary had to notarize someone’s blood for authenticity.

Wait, Did You Say Notarizing Someone’s Blood

This is already the talk of the skate board industry. Skating legend Tony Hawk had blood removed so it can be added to paint. The paint would be used on a limited line of skateboards.

We’re not talking about mortgage or title. The integrity of blood is on the line.

Those skateboards would then be sold at a high price to collectors of skateboards, as well as fans of bloody things.

We imagine the conversation went like this:

  1. Collect blood
  2. Mix blood into paint
  3. Paint neat designs with said blood.
  4. ???????
  5. PROFIT!

And at the end of the day, they needed a notary to certify the blood was authentic, and not some blood from someone pretending to be Tony Hawk.

But the real question is:

Did the notary ask for Tony’s signature in blood for their kid’s wall? We kid, we kid.

Notarizing Someone's Blood

It is All for a Good Cause

If we can get serious for a moment.

This limited edition of one hundred skateboards helps a couple of charities, not the new vampire skateboarding team.

Ordered by bottled water company Liquid Death, proceeds will go to 5 Gyres, as well as Tony’s personal charity, The Skateboard Project.

100 of the fully notarized and bloody skateboards will be sold for $500 apiece.

And that is the story of person who was notarizing someone’s blood.

Sunshine Signing Service

Your Nationwide Notary Signing Service

Increase your efficiency and bottom line with Sunshine’s Mobile Notary Services and Online Notary Services. Sunshine is always there when you need us.

Or Call us at (727) 817-0000

Notary Fees are Decreased in Mississippi

In a defeat to static notaries, Mississippi has passed a bill to lower notary fees in Mississippi.

The changes essentially make the maximum amount that can be charged for a signing to five dollars. That is five dollars a signature for documents notarized.

This may be a blow to storefront notaries, as the benefit of offering notarizations may have decreased as a different loss leader may offer more value.

Read More

Remote Notarizations in New York Expired

We’ve talked quite a bit about temporary rules, and the temp rules for remote notarizations expired in New York.

Lost in the shuffle of the return to our national holiday, the rules allowing remote notarizations in the state of New York expired. All notaries in the state were alerted before the expiration started, but new rules are yet to be issued.

How We Got Here

Governor Cuomo signed an executive order in March of 2020 implementing emergency rules for remote notarization, as well as a slew of other things. All of these were stated to end in July 2021.

The order included things like remote notarization, travel restrictions, a state of emergency, among others. All of those have been rolled back, but only a few, like using online notaries are stuck in limbo. A couple of other orders have already been extended, including paid leave rules.

What is up Next for Remote Notarizations in New York

Remote Notarization Rules in New York Expire

A bill has already been presented to the state Senate, where it has already passed committee. It is expected to be passed through the legislature and signed by the governor, but the exact timeline on that is unknown.

What is known is it will pass. What, if any, changes to the original order remain to be seen, as the bill could still go through some negotiations.

As we move forward it is important to stay on top of things. Expiring rules, new rules, updated rules are all coming, and they will be hard to keep track of.

States, Counties, Online Notarizations and Complications

New complications are as states move to go forward with online signings.

As states move to approve their versions of RON signings, it has come up across the country where specific county or local laws prohibit things like the way recordings are legally performed. This is now leading to a move to get specific counties to jump on board.

But, that is easier said than done, and certain states could have ongoing issues.

There are still limitations to the usefulness of RON, and it remains to be seen if these limitations will recede over time. While all counties in Oregon now accept electronic recording of documents notarized by the traditional in-person method, not all counties accept documents notarized by RON.

JD Supra

A Tad Bit Confusing

Maybe more than a tad.

The variety of laws regarding online signings and the variety of hurdles remain significant. While there is no doubt what direction we are headed in, the path to the destination may seem like the Wonderful Wizard of RON.

As we continue to travel the maze, we would recommend you get any training and/or licensing you need. You will need.

How Can You Avoid a Potentially Invalid Signing

Complications for Online Signings

To be honest, there is probably no perfect solution.

But, work with your clients, the ones who do business there. They cannot operate if the signing is invalid, so they are quite invested in the situation.

You can try to check by using a search engine, but that may be futile. Even if you find what you are looking for, does not mean you understand it.

But, we would recommend to know your area. Even if that means calling or going personally to ask. It may not be the core of your business, but it sure would seem that you know your business if and when it comes up. And if you are properly networking in the community, it will come up sooner or later.

Imagine being able to step in and rectify a problem before it starts. Now that kind of expertise and customer service will go a long way into making you their go to notary.

Sunshine Signing Service

Your Nationwide Notary Signing Service

Increase your efficiency and bottom line with Sunshine’s Mobile Notary Services and Online Notary Services. Sunshine is always there when you need us.

Or Call us at (727) 817-0000

Make Sure to Notarize as You Go

Sometimes we all need a reminder, but make sure you notarize as you go.

Make sure you have all of your I’s dotted and your T’s crossed before you go to a signing.

Stamp on Site

Remember, as they always say the customer comes first, but in reality, the law comes first. Not having everything you need for a signing can make you afoul of the law.

We’ve been made aware of too many notaries who are not notarizing on the go.

You cannot wait until you get home to stamp a document!

Not only is this just plainly unprofessional, it leads to a host of problems for the notary, including the fact it is illegal.

Additional Issues Arise for Those Who Don’t Notarize as They Go

Time and money. Two of the things most of us cherish.

But, if we don’t notarize as we go, we lose both.

Not only do we lose the time of having to go back to make the signing legal, we also have to waste the time of our signers, who are probably not going to be happy about it. And they will and do complain about it.

Stop and Notarize on the Go

Time is money you could have used to perform another signing or a myriad of other things that are more important to you than fixing a signing.

And that same time is money as well, for our signers.

Error Rate Rises

To be the best, you have to do the best while making your signers feel comfortable and happy.

We’ve talked about how to be a go to notary before, and getting our signings right the first time is a big step in the right direction. It will even help you make more money.

Let’s face it. If your error rate goes up, the confidence your clients have in you wanes. Whether they are private clients, or a signing service such as ourselves, it moves you down the list of notaries they want to use.

Bad signings reflect badly on you, and will make your partners less likely to work with you in the future.

The Deadly Trifecta

Okay, this grew. I don’t know the gambling term for five.

Some things we never want:

  • Wasted Time
  • Wasted Money
  • Wasted Effort
  • Increased Error Rate
  • A Lack of Faith from our Clients

So, please, don’t wait until you get home. Get your signings right and notarize on the go.

Sunshine Signing Service

Your Nationwide Notary Signing Service

Increase your efficiency and bottom line with Sunshine’s Mobile Notary Services and Online Notary Services. Sunshine is always there when you need us.

Or Call us at (727) 817-0000

Federal Judge Bans Eviction Moratorium

A federal judge in Washington DC struck down the national eviction moratorium across the country on Wednesday.

U.S. District Judge Dabney L. Fiedrich of the District of Columbia ruled that the CDC does not have the authority to create and enforce a law regarding evictions. In other words, it is outside of their purview.

A federal judge ruled Wednesday that the Centers for Disease Control and Prevention lacked the legal authority to impose a national eviction moratorium during the COVID-19 pandemic. The ruling could potentially impact millions of households that have fallen behind on rent.

Fast Company

Challenge Incoming

The Department of Justice has indicated that they plan to appeal the ruling. They have now appealed the ruling. The Biden administration has said that they are reviewing the ruling and considering their options in regard to the ruling.

The Justice Department has asked the judge to put a stay on the ruling while the appeals process plays out. No response has been given on whether or not the stay will be granted. The judge has now temporarily stayed the ruling.

Judge strikes down Eviction Moratorium

The Biden administration has indicated it is attempting to pass a 50 billion dollar relief package for renters and landlords. During the moratorium it was declared that back rent would be owed when the moratorium was lifted, though no good process has been set forward, and industry analysts have indicated it will be very difficult to collect back rent for those who could not afford it, or used their stimulus funds for other expenditures.

State and Local Impact

The federal order will not preempt certain eviction moratoriums at the state and local levels.

But, expect more appeals to be filed in those locales based on this ruling. Though a complete list of local and state regulations regarding the eviction moratorium is outside our purview, one of the states whose moratorium will stand is New York.

The ruling will not affect New York’s laws because they are more stringent than the federal measure, said Sen. Brian Kavanagh, D-Manhattan, who sponsored the moratorium legislation in the Senate. “It doesn’t have any direct effect at all,” he said.

Democrat and Chronicle

The Argument for the Moratorium

Proponents of the eviction moratorium are varied.

Some say that any evictions will make the Covid crisis worse, making the virus easier to spread. They assert that is why the CDC has the authority to enforce the moratorium as it affects public health.

Others assert that during a time of crisis it is unethical to allow evictions. Many of them believe that a rental property is an investment, and that the landlords chose to take that risk.

The more fringe proponents believe that rent is unethical altogether.

The Argument Against the Moratorium

For those who support ending the moratorium, they say that while renters have been provided stimulus, landlords have not. And there have been no provisions enforcing renters to use any of the money from stimulus checks or the expanded unemployment to pay rent.

Some landlords have been hit harder than others. Most have been willing to work with renters to get through the pandemic by updating leases or allowing renters to pay what they can afford. Others have stated they have tenants that are abusing the eviction moratorium altogether, with no plan to pay rent, or use any of the stimulus funds to pay rent.

Regarding the investment argument, landlords have asserted that the moratorium goes beyond simply opening up their risk in investment. They say that if the units are empty, then that is the risk they take in the investment. But, since the renters are allowed to stay in the properties, the landlords are forced to pay additional losses that fall outside of what their investment should entail.

It should be noted that some areas and leases require the landlord to also pay utilities and other costs, and they should not be forced to do so, as many landlords find themselves in the same financial predicament of their renters. Their have been a number of court allowed evictions across the country for abuse of this. In one, tenants ran up $2,000 of utility costs in a single month to spite the landlord.

The Job Market and Unemployment

As the economy has rebounded, many employers are looking for workers. Local business owners we have spoken with say they have job openings they cannot get applicants for.

Others have indicated that the few applicants they have had, have no interest in the job. That they have basically asserted in job interviews they are only doing so to meet unemployment requirements.

While we’ll admit that some of this is anecdotal, the job problem is very real.

The coronavirus pandemic forced many businesses to close their doors and turn away customers and employees, but as many of those businesses and restaurants begin to reopen, they are looking for employees to fill available positions as they keep up with increased demand for their goods and services.

CBS 4, Miami

The Effects for Notaries

This was always going to boil over at some point.

For notaries, better or worse, this will result in a large amount of foreclosures across the country. After those foreclosures will come a lot of property sales, most likely much larger than the amount normally seen.

This can be seen as a financial positive for notaries.

This may be slightly tempered by the drastic increase in the price of properties during the crisis. Some economists have argued that Covid has created a bubble in the housing market. One that may lead to another crash in housing prices.

An earlier end to the moratorium, while still popping the bubble, may do so before it gets too large. Most of us remember in 2007 the bubble was too large and left many homeowners under water, compounding the crisis.

Whatever way you personally feel about this situation, it is something that will have a large effect on the notary industry.

Sunshine Signing Service

Your Nationwide Notary Signing Service

Increase your efficiency and bottom line with Sunshine’s Mobile Notary Services and Online Notary Services. Sunshine is always there when you need us.

Or Call us at (727) 817-0000